What should I do if a product problem occurs?
Our products have a one-year warranty and we provide comprehensive after-sales service support, including product consultation, usage guidance, and troubleshooting. At the same time, we will immediately organize a technical team to analyze and provide the best solution. Our goal is to ensure that every customer enjoys high-quality service.
What should I do if a product problem occurs?
Our products have a one-year warranty and we provide comprehensive after-sales service support, including product consultation, usage guidance, and troubleshooting. At the same time, we will immediately organize a technical team to analyze and provide the best solution. Our goal is to ensure that every customer enjoys high-quality service.
How long is the product warranty period?
The warranty period is 1 year. During this period, if any product abnormalities occur, please feel free to give us feedback at any time. We will arrange dedicated after-sales personnel to handle it as soon as possible, and we will definitely solve the problem for you properly. After the warranty period expires, lifetime free consultation services will be provided.
What if the product is damaged during shipping?
We will immediately organize our company's quality and engineering personnel to communicate and coordinate with your company. We will reply with temporary countermeasures within 24 hours, provide an 8D report within 3 working days, provide you with the best solution, and prevent recurrence.
When will the order be shipped after confirmation?
After confirming the order, we will immediately arrange production and shipping, and notify you in a timely manner. The delivery time for standard products is generally 3-5 working days, while the delivery time for customized products needs to be assessed.
Can orders be changed?
It is generally not recommended to modify orders after confirmation, as we arrange material procurement and production scheduling immediately upon receiving the order to meet delivery deadlines. If you really need to make changes due to special reasons, please notify us as soon as possible. I will understand the situation of each link and then communicate with you.
What payment methods do you support?
For the initial stage of cooperation, payment before shipment is required. Once the cooperation is stable, payment methods such as payment upon invoice and goods arrival, monthly settlement, etc., can be adjusted according to your company's order situation.
What is CNLINKO's production capacity?
We have advanced automated production equipment and a professional team, capable of meeting large-scale production demands, with a monthly production capacity of over 1 million units. We operate a lean production line and implement intelligent manufacturing through digital systems, allowing us to flexibly adjust production according to order requirements.